Contact Us
We're here to help. Reach out anytime. Have questions about your order, product, or anything else? Our parent support team is ready to assist you.
✉️ Email Us: info@limoware.com Response Time: Within 48 hours Best For: Order questions, returns, product inquiries
Shipping
Fast, Reliable Delivery Across the US
We want your LIMOWARE pillow to arrive quickly and safely. All orders are processed and shipped from our US warehouse.
Processing Time
Content: All orders are processed within 1-3 business days. Orders placed after 2 PM EST will be processed the next business day. You will receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery Times
Standard Shipping: 10 - 15 business days — FREE
Express Shipping: 3-7 business days — $9.99
Priority Shipping: 2 business day — $14.99
Free Shipping
Content: We offer FREE standard shipping on all orders within the United States. No minimum purchase required. Every LIMOWARE pillow ships free!
Order Tracking
Content: Once your order ships, you'll receive a tracking number via email. Track your package directly through our website or the carrier's portal. Tracking updates may take 48 hours to appear
Return policy
Return & Refund Policy
We want you and your baby to be completely happy with LIMOWARE
30-Day Risk-Free Guarantee
Content: We stand behind every LIMOWARE pillow. If you're not completely satisfied with your purchase, you have 30 days from the delivery date to request a full refund. No questions asked.
How to Initiate a Return
1. Email us at support@limoware.com with your order number and reason for return
2. We'll send you a prepaid return shipping label within 24 hours
3. Pack the item securely in original packaging (if possible)
4. Drop off at any USPS location
5. Refund processed within 5-7 business days after we receive the item
Return Conditions
• Items must be returned within 30 days of delivery
• Pillow should be in gently used or new condition
• Original packaging preferred but not required
• Free return shipping — we cover it!
Refund Process
• Refunds processed within 5-7 business days
• Refund issued to original payment method
• Email confirmation sent once refund is processed
Damaged or Defective Items
If your pillow arrives damaged or has a manufacturing defect, contact us within 7 days of delivery. We'll send a replacement immediately — no return needed.
Exchanges
Need a different size or color? Start a return and place a new order. We'll process your refund quickly so you can get the right pillow for your baby.
Questions? We're Here to Help
Email: info@limoware.com
Response Time: Within 24 hours
Phone: +1 (800) 555-0123